Yale Door Enhances Online Customer Experience with BlueprintCPQ
Yale Door, the UK’s leading online supplier of composite doors to homeowners, has installed BlueprintCPQ to automate its order generation and fulfilment processes to provide an even better customer service. This market-leading product configuration tool has enhanced Yale Door’s online presence by making it easier for customers to specify and order the products they want. It also gives installers and employees instant access to all relevant sales order information.
BlueprintCPQ has enabled Yale Door to centralise the storage and management of configuration, pricing and graphics rules for every door and accessory – with full website integration. It already supports over one billion permutations to satisfy the most demanding customer requirements. The configurator seamlessly integrates with Microsoft AX, the company’s ERP system, where information on part numbers and customer orders is maintained for access by employees and installers.
According to Brian Onions, Finance Director of Yale Door: “With a track record of successful deployments, we had high levels of confidence that BlueprintCPQ would integrate effectively with our legacy systems. As soon as the system went ‘live’, it was clear that visitors to the website were engaging positively with the product configurator resulting in a marked increase in sales. It gives us greater control over the way that customers can interact with our ecommerce website as well as how we collaborate with our installers.”
BlueprintCPQ seamlessly integrates with Yale Door’s website and Microsoft AX business applications to automate the order generation and fulfilment processes. It eliminates manual workflow processes to increase order accuracy, speed up the delivery process and provide an even better service to customers. The system also enables Yale Door to bring new products to market faster, and quickly make changes to pricing, specifications, products and colours to meet changing customer demand.
“BlueprintCPQ is far more than just a product configurator. It reaches into every area of our business, bridging information and functionality gaps by seamlessly integrating with our ERP system and web application. It extends both the functionality and ROI of our legacy systems, allowing us to consolidate our leading position in the market,” concluded Onions.
To see how Yale Door is using BlueprintCPQ, please click here