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North East Ambulance Service Deploys Workforce Management System To Enhance Operational Efficiency

The North East Ambulance Service (NEAS) has awarded Sinclair Voicenet a major contract to supply and install a NICE IEX Workforce Management system.  The new solution will be deployed at three contact centres across the North East of England where 300 agents handle over 1.5 million calls every year.  It will allow real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the operational efficiency of the service.


AccuTouch USB – A New Multispectral Fingerprint Reader From Accu-Time Systems

Accu-Time Systems, the leading global provider of biometric and non-biometric workforce management tools, has announced the immediate availability of AccuTouch USB, a new portable multispectral fingerprint reader.  This new device will enable organisations to introduce biometrics into a wider range of environments and virtually eliminate enrolment and false read issues.


A New Multi-Platform Systems Management Solution For The Japanese Market From Halcyon Software

Halcyon Software, the global leader in systems management software, has announced the immediate availability of the first product of its class that fully supports the Japanese language.  Halcyon was assisted by Solpac, its Tokyo-based strategic partner, which is a leading provider of consultancy services and specialist software solutions for the IBM midrange server market in Japan.  Solpac will now provide Halcyon Software’s full range of cross-platform monitoring and automation products which will significantly reduce the operating costs of Japanese companies using IBM’s Power Systems hardware, Windows and Linux servers throughout Japan, Thailand and Vietnam.


VDT Direct Adds Latest Android Notifications To WebEye Alarm Monitoring Solution

VDT Direct, the leading developer of rapid deployment video security solutions, has added new Android enhancements to WebEye CMS, the world’s first fully cloud-based alarm monitoring software for the RSI Videofied system.  These enhancements ensure that this interactive security solution meets the latest Android specifications including the forthcoming changes to the primary push notification system.  This will ensure that WebEye continues to deliver resilient and reliable alarm notifications to Android-based smartphones and tablet computers.


New Windows-Based Tablet PC For Casino Gaming Applications

X2 Computing, a leading provider of mobile computing solutions for the casino sector, is launching the X2 Sapphire tablet computer at the Global Gaming Expo starting in Las Vegas on 2nd October.  It is compatible with all Windows operating systems, including the forthcoming Windows 8, enabling operators to run slots on the device without needing to rewrite existing applications or manage multiple versions of software.  X2 Sapphire will also allow players to join in on roulette and blackjack tables as well as enabling gaming to continue away from the casino floor.


New LED Widescreen Monitors Deliver Longer Operational Life With 40% Reduction In Power Consumption

Vigilant Vision, one of the UK’s fastest growing security equipment suppliers, has launched an innovative new range of energy efficient widescreen LED monitors supported by an industry- leading four-year warranty.  Fully 1080P HD compatible, the monitors are designed to support the latest high resolution IP cameras in a wide range of video surveillance applications.  LED provides consistent illumination and a 40% reduction in power consumption, enabling organisations to meet green targets and reduce their impact on the environment.


RIAS Deploys New Workforce Management System From Sinclair Voicenet

RIAS, the specialist provider of insurance for the over 50’s, is installing a new NICE IEX Workforce Management solution at contact centres located in Bournemouth.  Sinclair Voicenet, the leading NICE Platinum Partner, was awarded the contract to supply and install the solution after a competitive tender process.  The new Workforce Management solution will integrate with their existing Avaya ACD and call recording systems and will enable RIAS to forecast demand more effectively, improve real-time adherence rates and meet service levels across six contact centres.


WebEye – A New Cloud-Based Alarm Monitoring Solution From VDT Direct

VDT Direct, the leading developer of rapid deployment video security solutions, is unveiling WebEye CMS, the world’s first fully cloud-based alarm monitoring software for the RSI Videofied system.  Developed in partnership with the University of Leicester, this interactive security solution will enable alarm notifications to be received and handled from any internet-enabled computer, tablet or smartphone including iPhone, Android, Blackberry and Windows Phone.  WebEye will enhance the provision of security services in a wide range of sectors including property management, utilities, local government and facilities management.


X2 Computing Bets On Success In North American Gaming Sector

X2 Computing, one of the world’s leading suppliers of mobile gaming devices using the latest tablet computers, has acquired the hardware business of XRiver Technologies, a Virginia-based provider of mobile hardware and software solutions.  This acquisition will enable X2 Computing to focus on the provision of custom solutions to meet the specific requirements of gaming operators throughout North America.


Visionpoint Technologies Signs Up Cura Technical To Provide Onsite Support For Digital POS Solutions

Visionpoint Technologies, one of the UK’s leading providers of audio visual (AV) installation and maintenance services, has signed up Cura Technology to provide a comprehensive range of outsourced technical support solutions.  Under the terms of this agreement, Cura will provide onsite engineering support for video-conferencing, interactive point of sale devices, digital signage and AV control equipment installed at retail locations across the UK.

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