Kwik-Fit Financial Services (KFFS), one of the UK’s leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire. Supplied and supported by Sinclair Voicenet, in partnership with NICE, the new system will integrate with KFFS’ existing Avaya telecoms infrastructure and initially help manage contact centre staff handling inbound calls. It will improve workforce planning and scheduling to increase efficiency and enable the delivery of a higher level of service to customers. Read more
X2 Computing, a leading supplier of mobile computing solutions, has announced the immediate availability of Workforce Management software for the retail and order fulfilment market sectors. Forming part of the new suite of retail software, it will enable retailers to optimise the deployment of staff and deliver an improved customer service using tablets, smartphones and handheld computer devices. Read more
ESPO, one of the UK’s largest public sector professional buying organisations, has added a new EU-compliant insurance framework to its portfolio of professional procurement solutions. Developed in partnership with Government Procurement Service (GPS), this is the first national agreement for the provision of non-life insurance and is estimated to be worth around £850 million over the next four years. It will deliver significant cost and time savings to the public sector by providing access to brokerage services, insurance underwriting, claims and risk management without having to go through lengthy EU procurement processes. Read more
Toad Hall Nursery Group, a growing provider of childcare and early education for children from the age of 3 months to school age, has deployed the Dream financial management software solution. Supplied and installed by Hexagon Software, one of the UK’s leading independent providers of financial management solutions, it will enable Toad Hall Nurseries to streamline operations at its head office and provide a flexible platform to support the company’s strategic expansion plans across London and the South East. Read more
e-docs UK, the leading independent provider of Business Process Optimisation services, has introduced ChequeBox, a new service that will streamline cheque and remittance processing and deliver significant cost savings. The ChequeBox service will provide organisations that receive high volumes of cheques in payment for goods and services with quicker access to cleared funds, improve cashflow and reduce processing costs by up to 25%. Read more
DILAX, the leading global provider of people counting technology, is launching OptoCount, a new 3D counting system using Enumeris data management software. This innovative system pioneers a number of new technologies and capabilities, including access to real-time data and a greater range of measurements tracking customer movements through the store, and will deliver significant benefits to the retail sector. Read more
Accu-Time Systems, the leading global provider of biometric and non-biometric workforce management tools, has announced the immediate availability of EngineXML, a new software tool that enables software developers to integrate timeclocks with workforce management applications in less time. This powerful tool packages the functionality required to significantly reduce terminal integration, maintenance, support and development efforts. Read more
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has launched SmartVoice ViewPoint, a new customer feedback solution. It allows organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to identify key ways to improve customer service around the clock. Read more
X2 Computing, a leading global provider of mobile computing solutions, has launched Carbon X220M, a new tablet computer for retail and order fulfilment applications. Compatible with all Windows operating systems, it runs all commonly used business applications out of the box and provides mobile workforces with a powerful and robust computing tool that will increase productivity and performance in a wide range of retail and field service environments.
The DfE has announced that the scope of the government’s phonics initiative has been broadened to include all state funded schools, academies and free schools with Key Stage 2 pupils. To meet this new demand, ESPO, one of the UK’s largest public sector professional buying organisations, is sending them ‘The Importance of Phonics 2’ catalogue which includes over 1200 systematic synthetic phonics products and training, all of which are fully approved by DfE for use with Key Stage 1 or Key Stage 2 pupils. Read more