Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has introduced SmartVoice Assist, a new and innovative contact centre training solution. SmartVoice Assist empowers managers to discreetly monitor the calls and on-screen activities of new and experienced agents in real-time and intervene or provide additional support when needed. It enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training. Read more
Halcyon Software, a global leader in systems management software, has added a new browser-based user interface to its Advanced Job Scheduler v11 for the IBM i platform. This is the latest product to be developed as part of Halcyon Software’s on-going web enablement programme and provides organisations with the flexibility to schedule and track complex job streams across different IBM i systems over the internet, using a wide range of mobile devices, to ensure that business processes are running smoothly. Read more
Magic Internet Technologies has announced the immediate availability of the latest version of Truckfile, the UK’s leading fleet and workshop management and compliance solution. It has been enhanced with the addition of optional telematics and Sage integration providing even more functionality to speed up compliance checking, minimise vehicle ‘off the road’ time and enable fleet and workshop operators of every size to achieve significant cost savings. Read more
Videalert, one of the UK’s leading suppliers of civil traffic enforcement solutions, has announced the award of a major contract to supply the London Borough of Richmond upon Thames with a new digital CCTV system for the enforcement of parking, bus lane and other moving traffic offences. The first phase of the project will see the deployment of an attended enforcement system to upgrade a legacy parking and bus lane system that is no longer supported. The Videalert system will enable the Council to introduce unattended camera enforcement later this year for all types of moving traffic offences such as box junctions and banned turns, as well as simple and complex bus lanes, by leveraging the existing infrastructure and eliminating the need for further investment in separate systems. Read more
Hexagon Software, a leading independent provider of property and financial management software, has announced that it can now provide a fully hosted service. Designed to meet the needs of customers that don’t have the in-house infrastructure or resources, this new service can be offered as a SaaS (Software as a Service) solution, providing 24/7 web-based access to enterprise-class system functionality at a low monthly cost. This makes it an ideal option for new start-ups or companies restructuring their operations to meet increasing business levels. Read more
Halcyon Software, a global leader in systems management software, has announced the immediate availability of the latest release of Record and Playback for IBM i customers. This flexible and cost effective solution automates system processes and essential housekeeping tasks that previously required manual intervention, decision-making or out-of-hours attendance by IT staff. It will reduce costs and deliver significant increases in productivity for organisations using IBM i platforms in a wide range of market sectors including financial, retail and managed services. Read more
e-docs UK, the leading independent provider of Business Process Optimisation services, has launched a new purchase invoice automation solution. Developed in partnership with Palette, the enterprise purchase-to-pay specialist, e-docs UK will integrate the PaletteArena and Palette Online suites into its range of purchase-to-pay (P2P) automation and management solutions, enabling customers and clients to achieve significant cost-savings and efficiency gains. Read more
Gala Coral, Europe’
Hexagon Software, one of the UK’s leading developers of property management software, is releasing LandMark 4. This new solution offers the power of a desktop application in a web-based system and provides immediate access to real-time data whilst eliminating time-consuming manual processes. It will enable property management companies of every size to provide a more efficient customer service.
According to Hexagon Software: “LandMark 4 has been written from the ground up to leverage the latest technologies with a modern, ‘metro’ look that requires less training, results in faster user acceptance and delivers a system that people will actually enjoy using. By taking this approach, and not just using a web-based front-end to re-skin legacy software, we have the agility to rapidly respond to the ever-evolving requirements of our customer base and take advantage of opportunities offered by advances in mainstream technology.”
LandMark 4 has an easy view dashboard that automatically delivers key performance information customised for individual users. It can be easily configured to provide high level overviews of performance indicators such as rent collections, net rental yields, average length of unexpired leases, occupation rates and more.
Powerful case management functionality enables tasks relating to specific events to be tracked and assigned, highlighting urgent actions that must be completed on a timely basis such as rent reviews, lease expiries and break clauses. Tasks are colour coded according to priority and users can drill down with a single click to see all relevant information. LandMark 4 enables all tasks to be managed within a single system eliminating the need for individual users to maintain ‘to-do’ lists on external applications such as Outlook or Excel. This provides greater visibility of what is needed to run the business on a daily basis and ensures that all necessary work is completed regardless of unexpected absences or sickness.
LandMark 4 Incorporates document management functionality with an integrated letter editor that enables correspondence, fully interchangeable with MS Word formats, to be created within the application. It provides rapid storage and access to supporting documents such as leases, correspondence, legal documents, inspection certificates and photographs. Integrated mapping allows users to zoom in to street level views, check locations or download directions which can be emailed to colleagues or external contacts. It also provides the basis for a graphical information system to provide a more visual representation of the portfolio.
A wide range of standard reports can be run either on demand or automatically emailed as PDFs to designated staff on a daily, weekly or monthly basis. A flexible report design tool makes it easy to create and upload custom reports, which can even incorporate data from other internal systems such as finance, HR and any specialist operational databases.
“LandMark 4 is a powerful and fully featured property management solution that costs up to 40% less to acquire and deploy compared with similarly specified systems. Flexible and scalable, it also delivers lower on-going running costs making it a more viable solution for property management companies of every size,” concluded Hexagon.
ESPO, the UK’s leading public sector professional buying organisation, has announced its 12th successive year continued growth with trading sales up by 7% and a 15% increase in the number of customers served over the last year. The organisation has also reported that the total value of its procurement activity in 2011/12 exceeded £1billion for the first time. Read more