Kwik-Fit Financial Services Deploys New Workforce Management System from Sinclair Voicenet
Kwik-Fit Financial Services (KFFS), one of the UK’s leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire. Supplied and supported by Sinclair Voicenet, in partnership with NICE, the new system will integrate with KFFS’ existing Avaya telecoms infrastructure and initially help manage contact centre staff handling inbound […]