Clone Your Best Agents With SmartVoice Assist from Sinclair Voicenet
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has introduced SmartVoice Assist, a new and innovative contact centre training solution. SmartVoice Assist empowers managers to discreetly monitor the calls and on-screen activities of new and experienced agents in real-time and intervene […]