Archive for October, 2015

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications, was pleased to take part in CallNorthWest’s 10th annual awards ceremony which took place at the Emirates Old Trafford Cricket Ground, Manchester on Thursday 22 October.

The London Borough of Richmond upon Thames is introducing unattended camera enforcement at a total of eight locations across the borough for a range of moving traffic offences including restricted access, banned turn and bus lane contraventions. This will enable the council to achieve significant efficiency and productivity improvements using the existing Videalert Digital Video Platform without requiring additional major investment.

IM Properties (IM), one of the UK’s largest privately owned property companies with a global investment and development portfolio of circa £900 million, has upgraded its property management software to LandMark 4. Developed by Hexagon Software, the leading provider of software solutions to the property sector, this latest generation application will enable IM to further enhance the management of its portfolio of industrial, retail, office and residential properties which has a range of high quality occupiers including Sainsbury’s, John Lewis, Next, Marks & Spencer, Tesco, UPS, Volkswagen, House of Fraser, Kuehne + Nagel and Ernst & Young.

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has announced the immediate availability of SmartVoice Replay. This new solution enables organisations operating in regulated market sectors, where the long term retention of audio transactions is required, to consolidate the long term storage of historical audio transactions onto a single, up to date platform. SmartVoice Replay will deliver operational benefits to a wide range of organisations including public safety, financial services, trading floors, contact centres and outsourcers.

The London Borough of Hillingdon has become the first council to enforce HGV weight restrictions using the latest unattended digital CCTV-based hosted system from Videalert, one of the UK’s leading suppliers of traffic enforcement and management solutions. This is also the first system to be delivered using CEaaS, the innovative Civil Enforcement as a Service solution that utilises the Videalert’s DfT Manufacturer Certified hosted platform, and will play an important role in improving road safety across the borough.