Archive for July, 2015

Ageas Retail Intermediary has unveiled one of the UK’s most successful deployments of the Real-Time Process Optimisation solution from NICE Systems.  Supplied and supported by Sinclair Voicenet, the UK’s longest established specialist provider of contact centre solutions, the system is helping to significantly speed up telephone-based transactions to increase agent productivity and is already putting Ageas Retail Intermediary on course to achieve significant savings over the next five years. 

Ocean Telecom, a leading provider of mobile, fixed-line and cloud-based communications solutions, announced today it has achieved Select Certification from Cisco.  The Select Certification recognises Cisco® resale channel partners that focus on meeting the technology and services needs of small businesses.

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has been named NICE Enterprise Business Partner of the Year.  This prestigious award was presented by Benny Einhorn, President NICE Systems EMEA and Omer Fuchs, Director of Business Partner Programmes at NICE Systems’ recent Partner Conference which took place in London on June 16th.  The event was attended by key business partners from across the EMEA region. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Contact Centre market. According to NICE Systems:  “As a serial winner of…