East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint, a new and cost effective customer feedback solution from Sinclair Voicenet. Read more
Magic Internet Technologies, supplier of Truckfile, the UK’s leading fleet and workshop management compliance solution, has teamed up with Clifford Thames, a leading supplier to the global automotive leasing industry to launch Truckfile Athoris, an innovative and unique web-based quote authorisation and invoice management system. This new platform provides leasing companies and workshop operations with greater control over the whole maintenance and repair process and can be accessed using any internet-enabled device including tablets, laptops, desktops and smartphones. It delivers significant savings by ensuring that invoices are only issued for fully approved work items and reduces the need for the time consuming and costly manually reconciliation of paper-based invoices. Read more
Mothercare, the UK’s leading retailer of baby equipment, clothing and toys, has installed a pilot of the new SecureSeal Logger system on its trailer fleet. This wireless, self-powered device enhances the functionality of the industry standard SecureSeal Data reusable seal used on each trailer door to provide an automated audit trail of security sealing to Mothercare’s loss prevention team. Read more
Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution from Sinclair Voicenet. The new system will enable Salix Homes to gain a greater understanding of satisfaction levels and enhance service delivery to residents living in more than 8,500 properties across central Salford. The system is being deployed without requiring any capital outlay on a per survey basis. Read more
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new voice recording solution. Under the terms of the contract, which was awarded following a competitive tender process, Sinclair Voicenet will be installing a NICE interaction recording system to capture, manage and store calls for two different departments. The new system replaces an existing legacy installation and will be installed in a virtual environment enabling the council to record calls to its CCTV and IT Solution Centres, each of which have separate telephone platforms and are based at different locations. Read more
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled quality management solution will enable contact centres to improve performance, enhance the customer experience and meet organisational business objectives. Read more
The London Borough of Redbridge is now using the first unattended CCTV enforcement system for moving traffic offences in the UK. The pilot system has been supplied by Videalert, one of the UK’s leading suppliers of civil traffic enforcement solutions, and has been operational at four locations to monitor a range of moving traffic offences since November 2013. They include one restricted access, one yellow box junction and two banned turns. Read more
ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications, today announced it has signed a partnership agreement with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. Sinclair Voicenet is one of the UK’s most experienced resellers and will offer ASC’s neo Recording and Quality Management Suite to SMB customers nationwide. Read more