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Archive for March, 2014

North Lincs Council Installs New Voice Recording System From Sinclair Voicenet

North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new voice recording solution.  Under the terms of the contract, which was awarded following a competitive tender process, Sinclair Voicenet will be installing a NICE interaction recording system to capture, manage and store calls for two different departments.  The new system replaces an existing legacy installation and will be installed in a virtual environment enabling the council to record calls to its CCTV and IT Solution Centres, each of which have separate telephone platforms and are based at different locations.

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