PJMC Marketing Communications » 2013 » September

Archive for September, 2013

Clone Your Best Agents With SmartVoice Assist from Sinclair Voicenet

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has introduced SmartVoice Assist, a new and innovative contact centre training solution.  SmartVoice Assist empowers managers to discreetly monitor the calls and on-screen activities of new and experienced agents in real-time and intervene or provide additional support when needed.  It enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training. 

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Halcyon Software Adds Web-Enabled Interface To Advanced Job Scheduler V11 for IBM i

Halcyon Software, a global leader in systems management software, has added a new browser-based user interface to its Advanced Job Scheduler v11 for the IBM i platform.  This is the latest product to be developed as part of Halcyon Software’s on-going web enablement programme and provides organisations with the flexibility to schedule and track complex job streams across different IBM i systems over the internet, using a wide range of mobile devices, to ensure that business processes are running smoothly.  

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Truckfile Enhanced With Telematics And Sage Integration

Magic Internet Technologies has announced the immediate availability of the latest version of Truckfile, the UK’s leading fleet and workshop management and compliance solution.  It has been enhanced with the addition of optional telematics and Sage integration providing even more functionality to speed up compliance checking, minimise vehicle ‘off the road’ time and enable fleet and workshop operators of every size to achieve significant cost savings.

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